Client Results
From consulting and strategy development to implementation and support, our comprehensive services can help your business thrive.
Turning Technology Waste Into Mission Dollars
A national justice support organization was spending heavily on overlapping tools, custom add-ons, and “temporary” systems that had become permanent. Staff were frustrated, leadership could not see the full picture, and funders were asking where the money was going.
What we did
CTO Input mapped contracts, usage, and workflows, then simplified the stack around a smaller set of fit-for-purpose systems. We negotiated with vendors, retired low-value tools, and aligned spending with mission priorities.
Result snapshot
$1M in annual operating expenses freed up
Funds redirected to frontline programs and fellowships
Fixing All Things Intake & Scheduling
A multi-site advocacy program relied on phone calls, email, and a patchwork of online forms to manage clinics, trainings, and consultations. Waitlists were long, staff were overwhelmed, and community partners could not see what was available.
What we did
CTO Input redesigned the digital experience and underlying systems. We implemented real-time availability, better matching between need and services, and mobile-friendly self-service for advocates, volunteers, and clients.
Result snapshot
28% increase in appointments and engagements
15% increase in average value per engagement, with more people served per staff hour
Turning Compliance Fear Into A Manageable Routine
One organization operated across multiple jurisdictions with different privacy, security, and funder requirements. Audits felt like a crisis every year. Policies were scattered. No one could say with confidence that systems met current expectations.
What we did
CTO Input created a practical control framework, aligned systems and vendors to it, and introduced a light-weight governance rhythm that staff could sustain. Audits and reviews were prepared months ahead instead of days before.
Result snapshot
Compliance aligned with 15+ regulatory and funder frameworks
Audit prep time cut dramatically and stakeholder trust strengthened
Modern Infrastructure That Funds The Mission
A justice-focused nonprofit was running core programs on aging on-premise servers and custom tools. Outages were common. Scaling to support new initiatives looked expensive and risky.
What we did
CTO Input led a staged infrastructure modernization, moving critical workloads to resilient cloud platforms, simplifying environments, and renegotiating hosting and support. We kept day-to-day work running while the change happened.
Result snapshot
$1.6M in annual savings from smarter infrastructure choices
Savings reinvested into new program work and staff capacity
Protecting Sensitive Financial And Client Data
An organization handling payments and highly sensitive client information knew a breach would be devastating, but had no clear security story for boards or funders. Different teams owned different systems and no one had the full picture.
What we did
CTO Input performed a targeted security and payments review, closed the highest-impact gaps, and guided the organization through implementing strong controls and independent validation. We translated the work into plain-language risk reduction for leadership.
Result snapshot
Achieved rigorous security and payment-data compliance
Estimated organizational risk reduced by $175M in modeled loss exposure
Building A New Digital Revenue And Training Engine
A national organization wanted to share its expertise more widely, but its knowledge lived in staff heads, one-off webinars, and local trainings. There was no reliable way to scale learning or generate earned revenue that could support core work.
What we did
CTO Input helped design and launch a digital learning and services platform. We aligned content, pricing, and delivery with the organization’s mission and funder expectations, and built the metrics needed to show impact and sustainability.
Result snapshot
New digital offering grew from $5M in year one to $15M in year two
Created a durable revenue stream to support advocacy and frontline partners
Turning Spreadsheet Chaos Into Funder-Ready Data
A national support organization was running programs across multiple states with each team tracking cases, trainings, and outcomes in its own spreadsheets. Quarterly reports to funders took weeks, and leadership worried the numbers did not truly match the work on the ground.
What we did
CTO Input mapped the data flows, standardized core fields, and connected their existing tools into a single reporting pipeline. We introduced simple dashboards that program, development, and finance could all trust.
Result snapshot
Time to produce board and funder reports cut by 60 percent
Organization secured multi-year renewals after presenting clearer, more consistent impact data
Preparing For The Cyber Incident Everyone Feared
One organization held highly sensitive case files and partner information across several aging systems. Staff used personal devices, access controls were inconsistent, and leadership worried that a single incident could damage clients and destroy hard-won trust with courts and funders.
What we did
CTO Input ran a focused security and resilience review, closed the most critical gaps, tightened identity and access practices, and led a practical incident-response and ransomware tabletop exercise with leadership and key staff.
Result snapshot
Reduced exposed high-risk systems by 70 percent through configuration, controls, and vendor changes
Leadership could brief boards and funders with a clear, tested cyber readiness plan instead of vague assurances
Giving A Growing Network A Shared Operational Playbook
A fast-growing national network was adding new member organizations every year, each with its own intake tools, training platforms, and reporting formats. Network staff spent a huge amount of time cleaning data and chasing updates, leaving little capacity for real support.
What we did
CTO Input worked with a cross-section of members to define light-touch standards for data, tools, and collaborations. We created a practical “systems and data playbook” plus templates and support for new members joining the network.
Result snapshot
Time spent reconciling member data for annual reports dropped by 50 percent
New members onboarded in weeks instead of months, with clearer expectations and less strain on central staff